Bold360 for administrators
Build your Bold360 organization.
Getting Started Guide
This guide will walk you through several key steps to set up your Bold360 account and will familiarize you with important functions of the Admin Center: https://help.bold360.com/help/Bold360AdminGettingStarted.pdf
Bold360 uses Automatic Distribution. Unassigned items are not shown in Bold360. If you formerly used BoldChat, note that agents cannot "pull" incoming items; they can only work on items that have been automatically assigned to them.
For browser requirements, see Bold360 system requirements.
For co-browsing requirements, see Start a co-browse session.