Bold360 Help Center
Bold360 for administrators
Set up your email channel: account setup, automatic distribution, rules, and more.
Set up an email account
Configure Bold360 to receive, track, and manage emails.
Set up automatic distribution for email
Automatic Email Distribution (AD) allows you to automatically and intelligently distribute and assign incoming emails to your agents.
Set up automatic email replies
You can send automated messages to customers when your agents are not available.
Canned messages for agents
Wrap-up Fields: Organize items by Category, Custom Field, Status
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