Invite customers to chat after missing them (Chat Recovery) When agents are unavailable, customers may nonetheless click on a chat button without making real-time contact. When an agent becomes available, Bold360 can inform them that a customer who wanted to chat is still on the site (this is called recovery). The agent can then choose to invite the customer to chat.
Set up your PIN entry page for remote control or co-browse You can customize the Bold360 PIN invitation experience to match your company's branding and standards. An integrated PIN entry form behaves identical to pin.bold360.com, meaning your customers use it to contact an agent and enter the PIN that launches a remote access session.
Set up conversion tracking Use Bold360 to track conversion events so you can relate specific chats to actual sales or other milestones, such as new account created or page viewed, thus allowing you to track individual success as a basis for paying commissions.