How to protect customer data (Data Obfuscation) Data obfuscation, also known as data masking, is a security feature that allows you to replace potentially sensitive data with generic characters to ensure that sensitive information is safe. You can set data (for example, credit card numbers, social security or personal ID numbers, telephone numbers) to be replaced by generic characters either in real-time or once the chat has ended.
Validating Chats, Visits and Conversions (Data Validation) Set Bold360 to validate all chats, visits and conversions. Use this feature to ensure that incoming chats originate from the website associated with the chat button and that chat and visit parameters provided by the customer cannot be viewed or modified by any third party. When customer monitoring and/or conversion tracking is enabled, this feature also ensures that the visit/conversion data originates from the website with the monitoring/conversion HTML code.
Configuring Single Sign-On Single Sign-On (SSO) integration simplifies the sign-in process by providing access to multiple products with a single login. This feature integrates with your current SSO technology and is easily accessible though the Agent Workspace.