Bold360 Help Center

Bold360 for agents

Get started using Bold360, your one-stop-shop for chat, email, message management, remote access, and co-browse.

Setting up & logging in to Bold360

To use Bold360, log in at

Remember: If you log in using a BoldChat account, contact your account manager or sales representative for assistance accessing Bold360.
Important: Bold360 is intended for use with Automatic Distribution. Unassigned items are not shown in Bold360.

Quick Reference Card

Download and print this card to get started with the agent workspace: